![]() It is unclear to me if the vehicle was involved in an emergency stop situation, although someone said the The picture seems to show they installed the required roto-flex lockout kit. I called Andersen and spoke to them about the failure cases. The confirmed they have only seen 3 failures in total which are the cases I referenced. They increased the strength by an additional 30%, and I've not seen any additional failures. I appreciate their transparency and willingness to stand behind their product with a supplemental warranty covering "other damage that might occur." Here is an official statement from Andersen on the failures. We were recently made aware of this customer’s unusual circumstance and are currently working with them. We have been looking into all of the particulars with this one so we can figure out exactly what may have caused it. On a side note, any bending problems like this with the Ultimate Connection are extremely rare - in fact, out of all of the units we have shipped since early 2011, we have only seen this happen to 2 other units total (which equates to approximately 0.00007%). In each of these cases the trailer did NOT detach from the ball –so safety was not compromised, and damage to the truck or trailer was either non-existent or minimal. For each one we were able to get a replacement unit to the customer promptly so they could continue their trips. We did bring each of the bent units into our engineering dept.
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